At The Terra Glow Skincare, we take pride in offering high-quality, natural skincare products. If you are not completely satisfied with your purchase, we are here to help with our return and refund process.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, unopened, and in its original packaging.
• The return request must be made within 2 days of receiving the order.
• Products that are damaged, used, or not in their original condition will not be eligible for a return.
• Sale items, gift cards, and promotional offers are non-refundable and non-returnable.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Email us at [Insert Email] with your order number and reason for return.
2. Our customer support team will review your request and provide further instructions.
3. Ship the product back to our return address (provided upon approval). The customer is responsible for return shipping costs unless the item is defective or incorrect.
4. Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return.

3. Refund Policy

If your return is approved, we will process a refund:

• Refund Method: Refunds will be issued via the original payment method or store credit, depending on customer preference.
• Processing Time: Refunds may take 5-7 business days to reflect in your account.
• Shipping Charges: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product).

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [Insert Email] with details and images of the issue.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Opened or used skincare products.
• Sale or promotional items.
• Custom or personalized orders.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund as necessary.

7. Order Cancellations

• Orders can be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
• If you wish to cancel your order, please email info@theterraglowskincare.com immediately.

8. Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account again.
• Contact your bank or credit card company (processing times may vary).
• If the issue persists, reach out to us at info@theterraglowskincare.com for assistance.

9. Contact Us

For any questions regarding returns and refunds, please contact us at:

📧 Email: info@theterraglowskincare.com

We are committed to ensuring a seamless and hassle-free shopping experience at The Terra Glow Skincare.